Meet Your Client Support Team: Enhancements, Availability, & How You Can Help Us Improve

At Voicebrook, we know that having a reliable and responsive Client Support team is essential to your success. Whether you need technical assistance, have a question, or simply want to check in on system updates, our team is here to help.

We’ve made several improvements to enhance your support experience, and we want to take a moment to highlight key updates, including our support hours, new ways to connect with us, and how your feedback helps us continue to improve.

Extended Support Hours for Your Convenience

We offer extended support hours to assist you. Live support is available during the following times:

🕖 Monday – Friday: 7:00 a.m. – 10:00 p.m. EST (except holidays)
🕘 Saturday & Holidays: 9:00 a.m. – 5:00 p.m. EST (urgent issues submitted by phone)

For details on holiday schedules, visit our Support page.

More Ways to Connect with Us

We’ve expanded the ways you can reach Client Support, making it easier than ever to get assistance:

Live Chat is now available in three locations:

✅ Our main website: voicebrook.com
✅ Our Success Community: success.voicebrook.com
✅ Directly within our PRO application (for hosted clients on the Fall '24 release or later)

A Redesigned Success Community with New Features

We are continuously enhancing our Success Community to provide more self-service options and better access to critical information.

Recent additions include:

✅ System Status – Stay informed on system updates and any service disruptions.
✅ Account Files – Conveniently access your important account-related documents.
✅ Account Reports (for Admin users) – Gain insights into your account activity.

If you do not have a Success Community login or need help accessing it, our Client Support team is happy to assist!

Your Feedback Makes a Difference

We take customer feedback seriously—it helps us improve and recognize our team for great service. Here’s how we collect and act on your input:

📩 Post-Case Surveys – After every support case, you’ll receive a short two-question survey. Your responses help us evaluate and refine our service.

📊 Annual & Mid-Year Surveys – These surveys provide an opportunity for more in-depth feedback. The Annual Survey is open now, and we encourage you to participate!

We read every comment, respond to concerns, and pass along positive feedback to our team. Your input helps us continue to improve your support experience.

Give Us Another Try!

If you’ve experienced issues in the past, we want to show you how much we’ve improved. Our dedicated team is here, ready to assist you with a renewed focus on responsiveness and service quality.

📞 Need help? Don’t hesitate to reach out—whether by phone, chat, or the Success Community. We’re here to support you!

Thank you for being a valued Voicebrook client. We look forward to serving you better than ever!