At Voicebrook, our mission is to empower pathology professionals with innovative reporting solutions. To achieve this, we actively listen to the voice of our customers, ensuring their insights and experiences guide our journey of improvement and innovation. Two key initiatives exemplify this commitment: our Client Advisory Board (CAB) and our robust feedback/survey programs.
The Client Advisory Board (CAB): A Seat at the Table
We are proud to announce the formation of our new Client Advisory Board (CAB), a collective of trusted leaders in pathology and seasoned users of our flagship product, VoiceOver PRO. The CAB provides an exclusive platform for these key stakeholders to:
- Shape the Future: CAB members’ strategic feedback directly influences product enhancements, ensuring Voicebrook continues to meet the evolving needs of pathology labs.
- Guide Innovation: From evaluating product usability and functionality to navigating industry standards and regulations, the CAB is instrumental in steering our solutions toward excellence.
- Drive Strategic Direction: By advising on our roadmap, CAB contributions help us stay aligned with the dynamic demands of the pathology community.
The CAB represents a vital bridge between Voicebrook and the real-world needs of our users. By collaborating with these experienced professionals, we ensure that our solutions remain not only effective but also aligned with the future of pathology.
Listening Through Surveys: Turning Feedback into Action
Gathering and acting on feedback is at the core of our customer-centric approach. To ensure we meet — and exceed — expectations, we’ve developed a comprehensive survey program designed to capture insights at every stage of the customer journey.
Feedback Drives Innovation
Our Annual Client Satisfaction Survey and Mid-Year Survey serve as critical tools to chart our course for future improvements. Here are some notable recent advancements inspired by customer feedback:
- Chat Support Functionality: Providing more flexible communication with our support team.
- Enhanced VoiceOver PRO Performance: Continuous updates to boost speed and reliability.
- Improved Structured Reporting: Editing outside of fields for greater flexibility.
- Cerner eCP Integration: Seamless functionality, launched in Spring 2024.
- Epic API Implementation: Increased efficiency and interoperability.
Expanding the Feedback Loop
We also introduced three additional surveys to deepen our understanding of client experiences:
- Post-Project Surveys: Gather insights from onboarding projects to improve processes.
- Post-Training Surveys: Gather insights to gauge client satisfaction with Voicebrook training sessions.
- Case Closure Surveys: Measure satisfaction and pinpoint areas for refinement within client support.
These tools ensure we’re continuously learning and adapting, creating a feedback loop that benefits all customers. Feedback isn’t just about improving products; it’s about building relationships. By acting on customer suggestions and sharing updates inspired by their needs, we foster loyalty and a sense of ownership in our solutions.
How You Can Contribute
We believe every voice matters. Whether you’re interested in joining the Client Advisory Board, participating in surveys, or simply sharing your thoughts, your feedback is invaluable. Contact us today to make your voice heard.
Together, we can continue to deliver solutions that empower pathology labs and improve patient outcomes. Thank you for being a vital part of the Voicebrook community.
At Voicebrook, your voice shapes our future. Let’s innovate together.
