2 min read
We're excited to unveil the new and improved Voicebrook Success Community online! The Success Community is where our customers can find solutions, ask questions, share ideas, and learn more about Voicebrook and our pathology reporting solutions.
Find Solutions
Voicebrook's Customer Support line is always open, but for simple troubleshooting and how-to's, customers can save time by visiting the Success Community. Want to access the latest product release notes, product manuals, or hardware information? You'll find all of that and more in the Community.
We know it's easy to forget training instructions or troubleshooting guides. With the published articles accessible in the Success Community's Knowledge Base, this information is now at your fingertips. The Knowledge Base is a hub for all the training articles a customer might need, whether it's an eCP/templating question, general PRO details, or a speech engine concern.
Customers don't have to go searching through all of the info in the Knowledge Base for their most basic questions. We've also created an FAQ that aims to answer some of the most common queries received by our support team, like how to turn on your microphone. Yes, we get that question all the time! :)
Share Ideas
Because it was customer feedback that led to the development of our Success Community in the first place, we want to keep the ball rolling. There is an Ideas section in the Community where customers can share ideas on how Voicebrook can improve our products and services. We designed much of our VoiceOver PRO reporting solution based on customer ideas and feedback, so trust us when we say that we love to hear what's on your mind!
News and Company Updates
We're always up to something new at Voicebrook and we love to share our news! However, we understand that pathology professionals are often too busy to keep track of all our company updates on social media or via our blog. That's why the Success Community aggregates all of the latest Voicebrook news in one spot, whether it's new product announcements, press releases, or videos of our most recent educational webinars.
Track Support Inquiries
Our customers need a place where they can see their support cases and track statuses. Users on the Success Community can view their open and closed cases, including details like when the case was opened, who it’s assigned to, and when it’s closed. Messages can also be sent to the owner of the case, including attachments. No need to keep track of a string of emails related to open cases, because a customer is able to log in and see all communications with our team in one spot. Site admins not only have the ability to see their own cases, but all cases logged for their site.
A note to current customers: if you haven’t already received an email inviting you to Voicebrook's new and improved Success Community, let us know! We encourage you to log in right away to set your password and feel free to go back when you have more time to browse.