We're Here to Help!
Need to get in touch with our Support Team? Give us a call, shoot us an email, or fill out the form below.
And don't forget to check out the Voicebrook Success Community for basic troubleshooting, product release notes, product manuals, or hardware information.
Voicebrook, Inc.
T: 1.866.VOICE.XP
E: support@voicebrook.com
66 Mineola Ave #1348
Roslyn Heights, NY 11577
Service Alerts
New Remote Access Platforms
Voicebrook is pleased to announce that we will be adopting GoToAssist and Zoom as our new remote connection platforms. Users will still use the same link to connect with us, but will enjoy a new and improved experience. The connection is more reliable, both methods are certified HIPAA-compliant, and there's no application to download!
This change does not apply to Veterans Administration Medical Centers.
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What remote access solutions will you support?
GoToAssist and Zoom. A Voicebrook representative will advise which of these tools to use when remotely connecting.
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Who do these changes apply to?
All clients, with the exception of Veterans Administration facilities.
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Why did Voicebrook change applications?
Microsoft Live Meeting, which is the application that Voicebrook previously used, is being phased out by Microsoft.
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Are the new applications HIPPA-compliant?
Yes, both applications are HIPPA-compliant.
GoToAssist HIPPA Compliance Guide
Zoom HIPPA Compliance Guide -
What ports need to be opened?
Ports Required: 80, 443 (for both applications)
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How do I get a meeting ID or Support Key?
A Voicebrook representative will provide a randomly-generated meeting ID or Support Key at the time of your call.
Support Hours
Monday - Friday, 8am-12am EST
Sat 9am-5pm EST
**Special Notice**
Limited support during company-wide training January 9-11, 2024
2024 Holiday Closure Schedule:
New Year's - 1/1
Martin Luther King Day - 1/15
President's Day - 2/19
Memorial Day - 5/27
Juneteenth - 6/19
Independence Day - 7/4 & 7/5
Labor Day - 9/2
Veteran's Day - 11/11
Thanksgiving - 11/28 & 11/29
Christmas - 12/25