Service Alerts

New Remote Access Platforms

Voicebrook is pleased to announce that we will be adopting GoToAssist and Zoom as our new remote connection platforms.  Users will still use the same link to connect with us, but will enjoy a new and improved experience.  The connection is more reliable, both methods are certified HIPAA-compliant, and there's no application to download! 

This change does not apply to Veterans Administration Medical Centers.

• What remote access solutions will you support?

  GoToAssist and Zoom. A Voicebrook representative will advise which of these tools to use when remotely connecting.

• Who do these changes apply to?

  All clients, with the exception of Veterans Administration facilities.

• Why did Voicebrook change applications?

  Microsoft Live Meeting, which is the application that Voicebrook previously used, is being phased out by Microsoft.

• Are the new applications HIPPA-compliant?

  Yes, both applications are HIPPA-compliant.

  GoToAssist HIPPA Compliance Guide
  Zoom HIPPA Compliance Guide

• What ports need to be opened?

  Ports Required: 80, 443 (for both applications)

• How do I get a meeting ID or Support Key?

  A Voicebrook representative will provide a randomly-generated meeting ID or Support Key at the time of your call.