Voicebrook's Baton Award: Celebrating Excellence

At Voicebrook, we are committed to delivering the highest quality service to our customers. Our dedication to excellence is reflected not only in our pathology reporting solutions, but also in the performance of our teams.

One way we encourage and recognize outstanding team performance is through the Baton Award. This award celebrates the top Voicebrook project team every half-year, acknowledging their exceptional contributions to customer success.

What is the Baton Award?

The Baton Award is presented to Voicebrook’s core project team members—Project Manager, Solution Architect, Lead Implementation Specialist, and Technical Specialist—who demonstrate superior performance based on post-project and user survey feedback. The award symbolizes the "passing of the baton" as our project teams complete their work and transition customers to Voicebrook's Support and Client Engagement team, ensuring ongoing success.

For the first half of 2024, we are proud to announce that Team Tango has won the Baton Award. This exemplary team, consisting of Erin Waters, Andrew Boutcher, John Connell, and Shelby Smith, has demonstrated outstanding effort and a commitment to excellence, setting a new standard within our company.

Benefits to Voicebrook's Customers

While the Baton Award recognizes and motivates our internal teams, its most significant impact is on our customers. Here’s how:

1. Enhanced Customer Service: By incentivizing excellence, the Baton Award ensures that our teams are continually striving to provide the best possible service. Customers benefit from working with highly motivated and skilled teams dedicated to exceeding expectations.
2. Higher Quality Deliverables: The rigorous criteria for the Baton Award mean that only teams producing top-tier deliverables are recognized. This commitment to quality translates directly into better outcomes for our customers, who receive well-executed projects and superior products.
3. Continuous Improvement: The feedback-driven selection process for the Baton Award fosters a culture of continuous improvement. Our teams are always learning and evolving, implementing best practices and innovations that enhance the customer experience.
4. Customer Satisfaction: Ultimately, the Baton Award is about customer satisfaction. By prioritizing customer feedback and rewarding teams that excel in this area, we ensure that our customers are at the heart of everything we do.

“The Baton Award has been instrumental in pushing our teams to achieve greater heights,” says Deidra Harrell, Voicebrook’s VP of Client Success. “It not only motivates our employees to perform at their best but also ensures that our customers receive the highest level of service and quality. The feedback we’ve received from customers has been overwhelmingly positive, highlighting how these award-winning teams have made a real difference in their operations.”

Congratulations to Team Tango for their outstanding achievement, and thank you to all of our teams for your continued dedication to excellence. Together, we are making a real difference in the lives of our customers.