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To DIY or Not to DIY? Support Makes all the Difference

Imagine this: It’s a cold and dark Monday morning. You sluggishly enter your office at work, dreading the upgrade to the pathology software your team implemented several years ago. With years of experience now under your belt implementing, using, and troubleshooting this fancy software, you start to get that gut-wrenching sensation because your “upgrades” in the past have been more like downgrades. Plus, all your department’s custom made workflows, templates, and other shortcuts will need to be re-written.