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You’re Live with VoiceOver! Now What?

Congratulations!   You’ve had a successful implementation of VoiceOver.  Your users are now actively using the software and your group is starting to realize the benefits that sold you on acquiring the solution.

So you may be asking, "Now what?"  The obvious answer is that your users should continue using VoiceOver on a regular basis so that they can become as proficient as they are at using a microscope, but there is still more to know.  Here is a list of five things that all new sites should be thinking about in order to maximize your future use of our software.

Four Common Mistakes Made by New VoiceOver Speech Recognition Users

In my role as an Implementation Specialist, I come across a lot of users with different backgrounds, personalities, and job functions.  It is my responsibility to ensure that each user I work with is able to continue to work in the most natural way possible while adhering to certain best practices that are proven to benefit all users. Below is a list of the four most common mistakes that I have seen new VoiceOver users make and some best practices to prevent them. 

Embracing Technology Change Leads to New Opportunities

We all experience it... the difficulty of change. I've been championing change for most of my career as a project manager, head of technology operations for a media company, and now VP of Operations at Voicebrook. I have a real passion for what technology can do for us, and I'm blessed to be living through such an amazing time of technology innovation. Just think about what the smart phone has done for our lives and how much untapped potential is still out there. My only hope is that I'm able to experience what is still on the horizon in terms of major advancements (mainstream self-driving cars, no traffic...ever). Let me stop there or this blog will go on forever... :)

Three Keys to Drive Software Deployment Success

In my past roles as an Implementation Specialist and Project Manager, and my current position as Director of Solution Delivery, I've been involved in many kick-off meetings with clients as they begin to execute their VoiceOver software implementation.  During these discussions I always emphasize three key points that will help them maximize their success.  While these three points apply to our implementation methodologies, I thought I would share them as a way to potentially help our customers with other future technology implementations.

Word Correction Saves Time and Improves Recognition Accuracy

Dragon Medical 360 software is the most accurate speech recognition software for medical professionals and is the engine that drives our VoiceOver Pathology platform.  The software is capable of 99% recognition accuracy, but in most cases users have to do their part to help the software reach this level.

Occasionally, we hear from users who say, "VoiceOver or Dragon are not learning when I correct words." While the user perception is technically true because he/she found a mistake in the report and went back and fixed the text, their correction technique is often not (for lack of a better term) correct.  If their goal was to improve accuracy and save time in the future, then the user needs to employ a different technique in order to achieve this.

Hear Me Now: Fact Versus More Context, Part II

In Part I of this blog post, I discussed my reaction to the CAP Today article,  "Hear me now? Another audition for speech recognition," by Kevin B. O'Reilly.  In it, I provided additional context regarding the use of VoiceOver at the University of Pittsburgh and Kalispell Regional Medical Centers.  In this post, I will provide additional clarity about our implementations at NorthShore University HealthSystem (Evanston, IL) and Chester County Hospital (West Chester, PA) and discuss transcriptionist compensation and a declining pool of qualified transcriptionists for Pathology.