<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=182969788831632&amp;ev=PageView&amp;noscript=1">

Time, Money, and Lives Blog

Speech Recognition Is Not A Cost-Effective Solution for Pathology

That is not exactly the title you expected to read from the CEO of the leading speech recognition reporting solution company for Pathology, is it?

I was recently interviewed for an upcoming article in CAP Today regarding the present state of speech technology in Pathology reporting.  The author, Kevin O'Reilly, asked me to respond to a double-blind study conducted in 2012 by Steven Suvalsky, MHS, PA(ASCP) and Valerie Boelman, BS, LBC in Iowa.  The study used personnel in comparable surgical pathology departments to measure the return on investment of using Dragon software in a lab and transferring elements of the workload from the transcriptionist to the PA and the Pathologist. The conclusions of the study were as follows...

Topics: LEAN Benefits About Us ROI Process Improvement Speech Recognition Technology CAP Today Dragon

4 Critical Election Mistakes Provide Lessons to Help Connect You with Your Customer

For many of us the election result provided a confusing end to what was a very emotionally charged campaign.  When I awoke on Wednesday morning still trying to sort out the surprise result in my head, I couldn't help but reflect upon what was missed. This was an election where almost all of the media and most surrogates in both campaigns believed that Hillary's victory was all but a sure thing. So what happened?

Still trying to put it all together, I logged into my 8:30AM daily client advocacy video conference. This meeting consists of 12 cross-functional Voicebrook employees all working to find solutions that ensure client success. On this day I was running a few minutes late and I joined in the middle of a conversation about the result. All eyes turned to me, and I was put on the spot about what we just witnessed. Channeling skills I learned from watching all three debates, I "pivoted" to answer the question in a way that would not alienate team members and would provide a positive segue to the meeting we were about to begin.

I had so many different thoughts about what had taken place from an ideological standpoint that I didn't share, BUT I believed there were lessons that we could learn to benefit us in advancing our commitment to client success. I found that the lessons we were discussing did not just apply to us and our service to our clients. As a result, I wanted to share them with you. I feel that all businesses can better serve their customers if they think about these four things...
Topics: Pathology Client Services

Measuring Success Means More than Measuring Outcomes

About two years ago, we realized that we need a better way to track and measure initiatives within the company. Like many small businesses, we were going along figuring we were doing everything right as long as our results were good enough...until they weren't. We wanted to grow, not settle. We started using Rhythm Systems to plan our goals and strategies, report key performance indicators (KPIs), set team initiatives, and track individual priorities. But what are those KPIs and individual priorities?

Topics: Process Improvement Pathology