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Customer Onboarding Specialist


Voicebrook is looking to hire a highly motivated individual who enjoys working with people and helping them to succeed. Voicebrook provides reporting solutions for pathology laboratories and ultimately helps patients get results. Supporting our clients and ensuring their success is our highest priority.

As a Customer Onboarding Specialist, you will be one of the first people that many customers interact with, help them realize all of the benefits of Voicebrook's reporting solutions.

This job requires connecting with people quickly in an outgoing, friendly manner. The use of persuasive communication skills to gain the interest and involvement of others in the work process is an important aspect of the job. An extreme sense of urgency is needed, combined with getting work done in complete, accurate detail and in accordance with company standards and policies. The motivation for this position comes from a strong sense of duty and a feeling of responsibility for completing work both quickly and correctly. A faster than average work pace is necessary, combined with impatience for results. Follow-up of delegated work must be very thorough. Decision making will be done with the ideas and advice of others, but always carefully and cautiously within the guidelines of established company policy. Selling ideas to others and the ability to train, teach, and motivate a team are strong aspects of this position. Change is an ongoing occurrence of this job, and should be approached conservatively and with the support and guidance of management.

What you will accomplish

  • Play a critical role in keeping our clients happy and successful
  • Join a passionate team that is focused on three things
    1. Building awesome products
    2. Building successful client implementations and ongoing interactions
    3. Building a great place to work every day
  • Learn, develop, and have fun
  • Play a critical role in our future growth, just as we will play a role in yours
  • Have an opportunity to interact with other teams, and contribute to/learn about other areas of the company

What you will do

  • Work with our project and support teams to provide training to new users
  • Provide training and support as needed to ensure client satisfaction (mixture of remote and onsite during COVID, up to 50% travel)
  • Maintain quality-conscious interface via phone and email with both technical and non-technical clients
  • Identify problems at client sites, document issues, and communicate to internal teams
  • Create and update documentation, including knowledge base articles, standard operating procedures, and client-facing documentation
  • Assist in other roles as needed
  • Help to drive testimonials and obtain references

Things that describe you

  • You love helping people
  • You have recently graduated from college
  • You are looking for an adventure
  • You love to solve problems
  • You love to learn
  • You are a self-starter and love to take initiative
  • You believe that the details matter
  • You have great verbal and written communication skills
  • You excel at explaining complex ideas in simple ways
  • You are able to plan and carry out work independently
  • You are comfortable with technology
  • You think traveling for work would be exciting
  • You are looking to join an amazing culture

Not required, but may help you perform this job

  • Experience supporting healthcare professionals, especially those in pathology
  • A Bachelor’s degree related to IT, Healthcare, or Teaching
  • Experience training, teaching, or tutoring others

What we can offer

  • Competitive compensation based on experience with medical / dental / life / disability / 401K
  • A flexible work environment, PTO policy, generous maternity / paternity plans and the ability to work from home
  • A strong support system of passionate co-workers who are driven to succeed
  • An opportunity to be part of a company that is the leader in its field
  • A highly transparent leadership team
  • A tremendous opportunity to expand your role and grow with the company

Sound like you?
Apply today!