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Lindsey Pitsch

Lindsey Pitsch

Wife, mother of 4, Michigander, Vice President of Client Success, Forensic Pathology Assistant, Former Medical Examiner Investigator, Nerd, Sorority Adviser, Volunteer, Lover of Cooking and all things food.

Recent Posts by Lindsey Pitsch:

Thinking About Speech Recognition? Get Users Involved Early

Technology changes in the lab can be sparked by any number of catalysts.  For instance, a PA hears from a friend about a new speech recognition system and brings it up to her manager and next thing you know VoiceOver is being installed.  Other times, Pathologists are looking for ways to have more control over their reports as well as the ability to sign things out without waiting for transcription.  Still other times, administration is looking for a way to save money, and they choose to bring in new technology to accomplish this goal.   While we do pride ourselves on helping our customers to save money, that specific reason for bringing in the VoiceOver solution is what can lead to trouble.  

Word Correction Saves Time and Improves Recognition Accuracy

Dragon Medical 360 software is the most accurate speech recognition software for medical professionals and is the engine that drives our VoiceOver Pathology platform.  The software is capable of 99% recognition accuracy, but in most cases users have to do their part to help the software reach this level.

Occasionally, we hear from users who say, "VoiceOver or Dragon are not learning when I correct words." While the user perception is technically true because he/she found a mistake in the report and went back and fixed the text, their correction technique is often not (for lack of a better term) correct.  If their goal was to improve accuracy and save time in the future, then the user needs to employ a different technique in order to achieve this.

To Call, or Not to Call, That Is the Question

Perception vs. Reality:

As the Director of Client Operations, I know this is probably the wrong thing to say, but I HATE CALLING SUPPORT!  When my internet is having an issue, I will usually spend at least an hour trying to fix the problem myself before I pick up the phone and call the provider.  I have this perception that I am going to be on hold forever, the person who answers will probably not know how to fix my problem, and in the end I will just be frustrated.  In reality, most of the time when I do call, I get my issue resolved much faster than I thought.