"The team at Voicebrook is responsive and understands the needs of its customers."
Hamid Moattari, Administrative Director of Pathology Hospital of the University of Pennsylvania
Business Experience Voicebrook employees have decades of experience in providing speech recognition reporting solutions to healthcare clients across North America. We
have successfully completed hundreds of projects of
different sizes and complexity in various business and
technology domains, and specialize in pathology laboratory reporting. Capitalizing on the accumulated
experience, Voicebrook provides a full complement of services ranging
from reporting needs analysis and workflow build to project
implementation and support.
Vertical and Domain Expertise Our rich business
domain experience in pathology enables us to speak the same
language with customers and understand their business needs
easily. Our knowledge extends to all aspects of pathology
reporting and enables us to create complex integrated
workflows that are simple to use and interact with in a
laboratory environment. This knowledge base
and experience help us save clients' precious time and money and
deliver the right solution for every specific situation.
Technology Competence Our unique competence
with speech recognition technology, reporting tools and deep
understanding of Anatomic Pathology systems enables us to deliver integrated,
scalable, robust solutions with the optimal cost/performance
ratio. Our research team constantly conducts research on new
technology products to meet the ever-growing customer needs.
domain experience that delivers business value
Delivering Business Value Delivering
exceptional business value to clients is the primary goal at
Voicebrook. This requires more than just focusing on the
software development process. This way we can offer our
clients technology solutions that add real value to their
business. It's simple - we understand that our success is
measured by the success of our clients. Our clients
show dramatic ROI and improvements in turnaround time, while
reducing patient errors and standardizing reporting processes.
The numbers back it up, and we have many happy clients as a result.
Software Quality While retaining competitive rates we never compromise the
quality of our software and services. Our team monitors project activities at all phases and
is constantly looking for ways to improve our software and processes
to ensure the highest quality solutions and satisfaction with our
approach.
Personnel Quality The quality of our people
makes us stand out. We hire and retain only the best
professionals. At Voicebrook we set up a thorough personnel
selection process and a challenging environment to grow and
improve our large resource pool of
top-notch experts.
Process Quality Voicebrook follows a proven
implementation methodology on every project we undertake. We
implement the best industry standards and practices depending on project size and
complexity. These standards and Voicebrook's experience
guarantee outstanding results and allow us to better serve
clients with regards to cost, quality and timeframes.
We never stop improving our services, including
development technologies, engineering practices, project management
methods and QA standards to improve team capabilities and
increase customer satisfaction.
Customer-Focused Approach Voicebrook is a client-centric organization. We make it our
business to understand and help our clients to achieve their
business goals. We encourage clients to offer feedback
- both good and bad, so that we can improve our product and
methodologies, and learn more about how to cater to the
specific needs of our pathology clients.
Individual Approach We thoroughly study each
customer's case. Depending on project requirements we engage
a dedicated team of business analysts to analyze and
understand clients' specific objectives and needs to tailor
the solutions that meet them.
Communication We understand
that effective communication is crucial for success of any
project. We establish a productive customer communication
environment and are proactive in soliciting feedback from
our clients through all stages of their projects as well as
after project completion.
