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Voicebrook Employment Opportunities

Now Hiring: Technical Support Specialist

Voicebrook is looking to hire a highly motivated professional technical support specialist to ensure successful client outcomes.

Voicebrook solves reporting issues for Pathology laboratories; we help them save time, money, and lives.  Supporting our customers and ensuring their success is our highest priority.  Our tehcnical support specialists play a key role in maintaining success for our existing customer sites.

Topics: Client Operations Client Services

Now Hiring: Client Services Specialist, Level 1

Job Title: Client Services Specialist, Level 1

Department: Client Operations, Client Services Team

Reports To: Manager, Client Services

General Purpose of Job: The Level 1 Client Specialist is responsible for managing all aspects of support and service requests received from Voicebrook Clients. They serve as the first troubleshooting resource for clients looking to obtain support. They provide application installation, configuration, documentation, training, testing, troubleshooting and problem resolution by performing question/problem diagnosis and guiding clients through step-by-step solutions. They are responsible for ensuring client services, solution delivery, and escalation procedures are followed. They will ensure client service level agreements are met and expectations are set based on Voicebrook’s support process.

Topics: Client Operations Client Services

Now Hiring: Technical Support Specialist

Voicebrook is looking to hire a highly motivated professional technical support specialist to ensure successful client outcomes.

Voicebrook solves reporting issues for Pathology laboratories; we help them save time, money, and lives.  Supporting our customers and ensuring their success is our highest priority.  Our tehcnical support specialists play a key role in maintaining success for our existing customer sites.

Topics: Client Operations Client Services