In Brian Juszcyk’s recent blog post, "We Hear You: How Client Feedback Transformed VoiceOver," he discusses the importance of feedback in providing the best solutions for our clients. Consider this a follow-up intended to emphasize how truly important feedback is to us. It is my job as the Director of Client Operations, to ensure that we are providing exceptional customer service. In order to achieve this there is a core set of objectives that must take place in all support interactions with clients: