When people talk about new technologies, the challenges are usually what comes up first. It doesn't have to be this way. Often, there are added benefits and rewards to a new technology that improve existing processes. After implementing VoiceOver, I have users tell me they are surprised by some of these, and I wonder, "Why?" The answer is that they weren't looking for these benefits when they were deciding on a speech recognition solution in Pathology. Here are the top three things that users find beneficial that get overlooked:
Is it User Friendly?
With all the advancements in technology today, it can be overwhelming to add yet another piece of software to your daily operations. It's important, then, that your solution embeds seamlessly into your current operations. What does this mean for speech recognition? Your solution needs to be easy to navigate, flexible, and hands free. With VoiceOver, for instance, we have a simple toolbar and voice activated "buttons" or commands that are easy to use and remember. We also provide a foot pedal to turn the microphone on and off, similar to the button in your car that turns on the voice command system. For more on using speech recognition to be hands free, you can refer to my previous blog, Hands Full? Edit, Format and Navigate Reports with Speech Recognition.
You may be thinking, “Sure all of this automation is great, but sometimes I just want to use my mouse or type”. With a good, user friendly speech recognition system, you can do that too. Many of our users are so used to being hands on and clicking through screens that they have a hard time getting away from that. While there are some functions that need to be carried out by voice to ensure background actions are performed, there are many instances where a combination of mouse clicks, typing, and voice is perfectly fine. For our users, this is something our Implementation Specialists or Solution Analysts work out with particular sites, creating specific user personalities. Which brings me to my second point:
Is There a Support Team Behind the Product?
Good customer service can make or break a new software or technology implementation. One of the most important things to consider when purchasing any new product is the company and the people from whom you are purchasing. It's more than just showing up to install the system and walking away; it's training users and making sure the go-live goes smoothly. It's helping customers even when they don't know they need help. At Voicebrook, we have a team of trainers, developers, trouble-shooters, and support staff dedicated to providing the best service and solutions for Pathology reporting. We even created this blog to offer insight, tips, and suggestions for improvement to keep our users informed and empowered.
Does the Solution Speak My Language?
The language to which I'm referring is, of course, Pathology! When looking for a speech recognition solution for the Pathology department, it is important not only that the software has an extensive medical vocabulary, but that the company behind it understands your needs as well. Voicebrook ONLY works in pathology. That means that we have several team members who have previously worked in the lab and/or Pathology and we provide specialized training for anyone without previous experience. We want to ensure that everyone at Voicebrook not only understands the products that we sell, but the people we are selling them to. When you start your project with us, our Project Managers can easily help guide you through your equipment needs and time lines because they know what your environment looks like and what how much time it may take given your IT and lab structure. Then, our Solution Analysts will work with you to build the VoiceOver personality for your site and your AP system. In many cases they can even show you options you may not have known existed in your AP system. Finally, if you call our support line and say, “I need help with an ICD-10 code” or, “My gross description isn’t showing up correctly,” we are going to know what those things are and in what area you are working.
As always, if you have any questions, please feel free to contact us!