In just a few days, we will be entering new and unexpected territory. I don't know about you, but my inbox has been flooded with blog articles, webinar invites, and even advertisements predicting what is coming down the line this year. Some are about what we can expect from a Trump administration, others are about the demise (or not) of the Affordable Care Act, and still others are investment advice for dealing with an uncertain global market. But what should be made of all the predictions when so many in the past year have been flat out wrong?
One thing we do know: Change is coming.
In the face of fear and uncertainty, there are some hardwired human reactions. We all know about fight or flight, but psychologists often add a third: freeze. This last one can be extremely tempting for businesses. It's easy to dig in our heals, lock down spending, resist change, and maintain the status quo, but this is also the most dangerous option and the most counter to our evolutionary heritage.
Change and adaptation are hardwired into our DNA. How else could humans have gone from a small, fragile group of hunter/gatherers to 7 billion strong sitting comfortably at the top of the food chain? Rather than freeze or "fly" by exiting the market, businesses must fight - not against necessary changes but for them.
The best change any organization can make is one that improves efficiency through reducing the steps necessary to achieve the same or greater results, and the best way to get these results is through automation technology. It's never that simple, though, is it? We know that organizational change is difficult. It takes a cultural shift in which everyone involved can embrace the change.
4 Science-based Steps for Change Management
There are entire Psychology and Business Administration fields dedicated to organizational change management. Here are just four of the steps they recommend:
- Explain the change and why it is necessary before getting started
- Support the initiative and be transparent
- Teach the skills and provide the tools required for the change
- Champion the change
For more details:
This year, Voicebrook updated our Core Values to include the need for change and adaptation as part of the fabric of our company. We've decided not just to embrace change, but to drive it, and we invite you along for the ride!